Support

What to include. Which app and version (Settings → About), your iPhone model and iOS version, and — if it concerns a specific run — roughly when you recorded it. If a measurement looks wrong, the experiment's data-quality report is the single most useful thing you can send: open the run and tap the seal icon.

Common questions

My CdA or Crr came out negative, or absurdly large.

Almost always the mount calibration or the course. Re-run the calibration from the setup screen, and check the run's data-quality report — it flags the specific cause, most often legs that did not start and finish at the same elevation. For an out-and-back or a lap, each segment has to return to its starting height; a metre of unintended climb is worth more than the drag you are trying to measure.

My power meter dropped out mid-run.

The run still records, and the report will flag stale power. Check the sensor status screen for the connection history — it distinguishes a lost Bluetooth link from a meter that stayed connected but stopped sending.

How do I delete my account?

In the app: Settings › Account › Delete account. That erases the account and everything in it — every session, notebook, vehicle and wheel — immediately, and it cannot be undone. It does not cancel a subscription; manage that in iOS Settings › Apple Account. If you can no longer sign in, email support@claerodynamics.com from the address you signed in with and we will do it for you. The apps without accounts — Claero.air and Pilot Weather — store everything on your device, so deleting the app removes all of it.

Voice commands are not responding.

Speech is recognised on-device, so it works without a signal, but it needs the Microphone and Speech Recognition permissions in iOS Settings. If it stops mid-ride, the recogniser restarts itself — the mic badge next to the state banner shows whether it is alive.

The apps